To schedule the van call CrossTown Connect dispatch office at 978-844-6809.
The Council on Aging van runs from 7:00 a.m. to 3:00 p.m. Monday through Friday and provides low cost transportation to local hospitals, health care providers (doctors, dentists), pharmacies as well as banks, the post office and to the Senior Center on 50 Brown Street in Maynard.
We also provide transportation to Stop & Shop and Shaw’s in Stow (see Scheduled Shopping Trips below).
Reservations and Cost
Reservations must be made two days in advance before 1:30 p.m. For Monday transportation call the CrossTown Connect dispatch office Wednesday before 1:30 p.m. Call well in advance regarding the monthly trips. A donation of $1.00 is requested each time you get on the van.
Pickups may begin 15 minutes before the scheduled time to accommodate more than on passenger. The van will wait no longer than 5 minutes for a passenger to emerge at which time the driver will call the CrossTown Connect dispatch office to report the “no show” and leave a message for the next pickup. On very busy days the van can get behind schedule.
Who Can Use the Van?
Residents of Maynard, 60 years of age or older and disabled persons of any age, may use the van. If the rider is handicapped in any way please mention this when scheduling the pickup so any accommodations can be made in advance. We have an ADA compliant van (with wheelchair lift – 500 lbs. maximum) partially funded by the Massachusetts Office of Transportation and Construction.
Anyone with weekly appointments (same day, same time) must arrange for a standing pickup. If you decide not to go you MUST notify the dispatch office or leave a message on the van cell phone.
Please update CrossTown Connect with any changes in address or phone numbers.
Scheduled Shopping Trips
The scheduled shopping trips are as follows:
- Monday and Wednesday – Stop & Shop in Acton
- Thursday – Shaw’s in Stow, Stop & Shop in Acton
One hour is allowed for shopping. Shoppers should call at least 2 days in advance to schedule their shopping times.
As of February 1, 1994 it is a mandatory law in Massachusetts that passengers are required to use seatbelts. Van drivers have the authority to insist that seatbelts be worn or a passenger not ride in the van. If there is a medical reason why a passenger cannot use a seatbelt there must be a letter from their physician. Passengers are required to keep buckled in their seats while the van is in motion.