The Water and Sewer Division is responsible for ensuring that the town’s water supply meets or exceeds all EPA and DEP guidelines for safe drinking water and that all wastewater is collected and delivered to the wastewater treatment plant.
The town uses approximately 0.86 Million Gallons of water each day. In 2016 the town pumped 284 Million Gallons through our water treatment facilities (average daily use 0.8 million gallons)
Rules and regulations regarding the use of the town’s water and sewer facilities are available in the Resources section below.
Water & Sewer Inquiries
- Billing Issues
- Appointment Scheduling
- Final Read Request
Tel: 978-897-1317 (available during normal Town Hall business hours)
Water/Sewer Bills Notice
The water/sewer bills are not be mailed with your tax bills, but are mailed separately four times a year. If you don’t receive a bill or you think there may be an error, please contact our office and we will take appropriate action to correct the issues.
Water & Sewer Emergencies
For any emergencies during normal business hours please call 978-897-1317. Outside of normal hours please call the Police Department at 978-897-1011.
Abatements and Senior Discounts
Please visit the Water & Sewer Discounts page for details on qualifying for a Senior Discount.
If you wish to apply for an abatement you can download the form below or contact the DPW office:
|Water Consumption||Rate||Sewer Use||Rate|
|Base Charge **||$20.00||Base Charge **||$50.00|
|0 – 500 CF||$2.70||1 – 500 CF||$5.50|
|501 – 1000 CF||$6.84||501 – 2500 CF||$10.60|
|1001 – 2500 CF||$7.35|
|Over 2500 CF||$8.38||Over 2500 CF||$13.00|
|OUT OF TOWN|
|Water Consumption||Rate||Sewer Use||Rate|
|Base Charge **||$30.00||Base Charge **||$73.75|
|0 – 500 CF||$3.78||1 – 500 CF||$7.70|
|501 – 1000 CF||$9.58||501 – 2500 CF||$14.84|
|1001 – 2500 CF||$10.29|
|Over 2500 CF||$11.73||Over 2500 CF||$18.20|
** Base Charge includes 0 CF (cubic feet)
NOTE: Terminology amended from original Legal Notice which used “Minimum Charge” (3-Jan-2018)
These rates shall became effective with the billing cycle of December 1, 2017. For additional information please call the Maynard Department of Public Works at 978-897-1317.
Droughts and Water Restrictions
Drought conditions and other factors may require water conservation restrictions to be enacted. Visit our Water Restrictions page to learn about restrictions and the current status of our water supply.
Help Prevent Sewer Clogs and Back Ups
Disposable does not mean flushable. Cleaning wipes, baby wipes, and other moist towelettes that are described as ‘flushable’ do not dissolve, but they do accumulate in our sewer system causing clogs and back ups.
The Maynard Water and Sewer Division encourages you to minimize the use of disposable wipes and to discard used wipes in the trash rather than flushing them.
For more information please download this short information packet.
Periodically the DPW will flush fire hydrants town-wide. This process helps maintain water quality and clarity by removing sediments in the system. It also provides information about flows and pressures which help with maintenance.
Water Quality Report
The Maynard Water Department is committed to providing our customers with water that meets or surpasses all state and federal drinking water standards. The Maynard water system is a registered public water supply with ID#2174000. To ensure that we continue to deliver this quality product, the Water Division continues to make investments in water quality monitoring, water source protection, water mains, and the water treatment plants. We are pleased to report the results of our 2018 water testing to inform you about your drinking water. We will be providing the public a report each year with information about annual water quality.
- 2017 Water Quality Report
- 2016 Water Quality Report
- 2015 Water Quality Report
- 2014 Water Quality Report
- 2013 Water Quality Report
Water Resources Report
2019 Drinking Water Source Sampling
Oct 2019: This summer, the MA Department of Environmental Protection and the Environmental Protection Agency sampled Maynard drinking water wells to test for per– and polyfluoroalkyl substances (PFAS), a group of man-made chemicals that include PFOA, PFOS, GenX, and many other chemicals. The federal limit of these chemicals in drinking water is 70 Parts Per Trillion (PPT). The MA Department of Environmental Protection is considering decreasing the limit in Massachusetts to 20 PPT.
Results of the Maynard sampling ranged from 4.1 to 9.4 PPT, significantly below the federal limit, and the proposed state limit. Based on these results, the Town Administrator’s Office agrees with the town’s water engineering firm Stantec, that PFAS/PFOA at the current drinking water sources is not a concern at this time.
Nov 2019: The Massachusetts Department of Environmental Protection issued a Notice of Responsibility to the Department of Fire Services (DFS) on October 24th, 2019 citing levels of per- and polyfluorinated alkyl substances (PFAS) detected in water in White Pond and the DFS grounds.
PFAS is a common chemical, and specifically found in fire suppression materials, namely AFFF foam. DFS no longer uses materials containing PFAS in their fire training.
DFS hired GZA as a Licensed Site Professional (LSP) to investigate the origins of the contamination, the scope of the contamination, and the possible migration of the contamination.
White Pond is not a current water source for the Town of Maynard, however the Town does retain rights to utilize this source.
To obtain details on this investigation and findings:
- Click here to access the MassDEP website
- Under the Release Tracking Number (RTN), select “2” for the region and enter “0021045” for the tracking id
- Click on the Search button.
- Water Supply Presentation (presented to the Board of Selectmen on 5-Feb-2019)
- Maynard Water Rules and Regulations (updated Nov 2018)
- Maynard Sewer Rules and Regulations (Nov 2018)
- Water Meter Installation Policy (for separate or irrigation metering)
- Excavator List (contractors who have recently done line work to DPW satisfaction, updated Dec 2018)
- Abatement Request Form
- Senior Discount Application Form