Council on Aging Van

COA Van

To schedule the van call CrossTown Connect dispatch office at 978-844-6809.

The Council on Aging Van is operating five days a week from 7:00 a.m. to 3:00 p.m. providing transportation to essential services such as health care providers, dentists, pharmacies, banks, the post office and grocery stores. We are following strict safety precautions including disinfection procedures multiples times during a shift and after each rider, requiring riders to wear a mask and providing hand sanitizer when riders enter and re-enter the van. The drivers will be wearing face shields in addition to masks when assisting a rider on the lift or are in close proximity.

There is no fee to ride the van at this time. Reservations must be made at least 48 hours in advance. Flexibility when making a reservation is required as medical appointments are the priority. All riders are screened for symptoms of COVID-19 and it is expected that if you are not feeling well you should not make a reservation.

Residents of Maynard, 60 years of age and older, as well those with disabilities, may use the van. This is a door-to-door service.

Please contact the Council on Aging at 978-897-1009 if you have any questions.

 

Reservations and Cost

Your van drivers: Mark Tomyl, Janine Parker, Brad Chetwynd

Reservations must be made two days in advance before 1:30 p.m.

There is no fee to ride the van at this time. Reservations must be made at least 48 hours in advance. Flexibility when making a reservation is required as medical appointments are the priority. All riders are screened for symptoms of COVID-19 and it is expected that if you are not feeling well you should not make a reservation.

 

Pickups

COA Van - Door OpenPickups may begin 15 minutes before the scheduled time to accommodate more than on passenger. The van will wait no longer than 5 minutes for a passenger to emerge at which time the driver will call the CrossTown Connect dispatch office to report the “no show” and leave a message for the next pickup. On very busy days the van can get behind schedule.

 

Who Can Use the Van?

Residents of Maynard, 60 years of age or older and disabled persons of any age, may use the van. If the rider is handicapped in any way please mention this when scheduling the pickup so any accommodations can be made in advance. We have an ADA compliant van (with wheelchair lift – 500 lbs. maximum) partially funded by the Massachusetts Office of Transportation and Construction.

Anyone with weekly appointments (same day, same time) must arrange for a standing pickup. If you decide not to go you MUST notify the dispatch office or leave a message on the van cell phone.

Please update CrossTown Connect with any changes in address or phone numbers.

 

Passenger Safety

COA Van - InteriorAs of February 1, 1994 it is a mandatory law in Massachusetts that passengers are required to use seatbelts. Van drivers have the authority to insist that seatbelts be worn or a passenger not ride in the van. If there is a medical reason why a passenger cannot use a seatbelt there must be a letter from their physician. Passengers are required to keep buckled in their seats while the van is in motion.