Water & Sewer

Water related word cloudThe Water and Sewer Division is responsible for ensuring that the town's water supply meets or exceeds all EPA and DEP guidelines for safe drinking water and that all wastewater is collected and delivered to the wastewater treatment plant.

The town uses approximately 0.86 Million Gallons of water each day. In 2016 the town pumped 284 Million Gallons through our water treatment facilities (average daily use 0.8 million gallons)

Rules and regulations regarding the use of the town's water and sewer facilities are available in the Resources section below.

New Water/Sewer Rate Information


Starting FY24, July 1, 2023 there will be new rates.  Please view all links below for detailed information.

Attested copy of vote for water sewer rates

Memo regarding rate change FY24 (July 1, 2023)

Water Sewer Publication for Rate Change FY24 (July 1, 2023)

Water Sewer Rate Q & A

Rate Presentation

If your water/sewer bill shows a base fee only charge and/or your usage amount is 0 please contact the office immediately.

  This is usually a result of the radio frequency not transmitting information, 978-897-1317.

  1. Water & Sewer Inquiries
  2. COVID-19-Related Procedures & Notices
  3. Help Prevent Sewer Clogs & Back Ups
  4. Abatements & Senior Discounts
  5. Water/Sewer Rates
  6. Water Resources & Rate Planning
  7. Droughts & Water Restrictions
  8. Hydrant Flushing
  9. 2019 Drinking Water Source Sampling
  10. Water Quality Report
  11. 2020 Water Resources & Rate Planning
  12. Resources
  13. FY24 (JULY 1, 2023) Water & Sewer Rate Increase
  14. Lead Information

Waste Water Treatment PlantWater and sewer inquiries include:

  • Billing Issues
  • Appointment Scheduling
  • Final Read Request


Water/Sewer Bills Notice

The water/sewer bills are not be mailed with your tax bills, but are mailed separately four times a year. If you don't receive a bill or you think there may be an error, please contact our office and we will take appropriate action to correct the issues.  Also, if your bill is only showing the base fee and no usage charges for water and/or sewer please contact us.

Water & Sewer Emergencies

For any emergencies during normal business hours please call 978-897-1317. If unable to reach or outside of normal Town Hall hours please call the Police Department at 978-897-1011.

Final Water Read Requests

Effective May 17, 2021 all final water reads need an appointment at the residence with the homeowner or realtor present. All requests should be emailed to the Public Works Department. Please state the address, when the property is closing, and where we should email the final bill. Please give us at least 72 hours notice.